ABOUT REACTOONZ FINLAND

Welcome to Reactoonz Finland, the official home for the iconic slot game, brought to you by Reactoonz Finland Entertainment Ltd. We are a fully licensed and regulated provider, dedicated to crafting exceptional online gaming experiences that are both thrilling and responsible. Learn more about our responsible gambling commitment. Our mission is to combine cutting-edge innovation with an unwavering commitment to player safety and transparent operations, setting new standards in the online gambling industry.

Our Story: Innovation Rooted in Trust

Established on 15th March 2015, Reactoonz Finland Entertainment Ltd. quickly rose as a dynamic force in the iGaming sector. As a proud subsidiary of Aurora Gaming Group plc, a publicly traded entity on the London Stock Exchange, we are built on a foundation of robust corporate governance and financial stability. From our registered office in London's Canary Wharf, our diverse team of industry veterans, creative designers, and technical experts work tirelessly to deliver games that resonate with players and uphold the highest regulatory standards. For more information about our company, visit our about us section.

Our journey is defined by a passion for gaming and a steadfast belief that entertainment must always go hand-in-hand with responsibility. Experience our flagship game in our demo section. We don't just create games; we engineer trust, one spin at a time.

The Power of Play: Showcasing Reactoonz

The Reactoonz slot game, developed in partnership with industry leader Play'n GO, stands as a testament to our commitment to innovation and technical excellence. This cascading cluster slot game pushes boundaries with its unique mechanics and vibrant universe:

• Dynamic 7x7 Grid: Experience wins through clusters of 5 or more matching symbols, creating an engaging, fast-paced gameplay loop.
• Quantum Leap Features: Our signature mechanic, where winning on 25 symbols charges up the Quantum Leap device, triggering exciting features like Implosion, Incision, Demolition, and Alteration. This innovative system ensures every spin can lead to unpredictable and rewarding outcomes.
• Gargantoon Wilds: Witness the mighty Gargantoon unleash 3x3, then 2x2, and finally 1x1 wild symbols, transforming the grid and amplifying win potential.
• Giantoonz & Fluctuation: Form 2x2 clusters for doubled wins with Giantoonz, and benefit from fluctuating symbols that leave behind valuable wild symbols.
• Accessibility & UX: Designed with meticulous attention to user experience, Reactoonz features intuitive controls, mobile optimisation, and considerations for diverse players, including accessible settings like 'Fast Play' and 'Left-Hand Mode'.

Every element of Reactoonz, from its playful monster designs to its intricate bonus mechanics, reflects our dedication to crafting immersive and fair gaming experiences. We rigorously test and audit our games to ensure predictable, yet exciting, outcomes, underpinned by certified Random Number Generators.

Building Trust: Our Foundation of Security & Compliance

For players, operators, and partners alike, trust is paramount. Reactoonz Finland Entertainment Ltd. operates with complete transparency and adherence to the strictest international and European regulatory frameworks. Our robust compliance framework is overseen by our dedicated Chief Compliance Officer, Ms. Eleanor Vance.

Ownership & Key Leadership

As a wholly-owned subsidiary of Aurora Gaming Group plc, we benefit from the oversight and stability of a publicly listed company. Our leadership team is committed to upholding the highest standards of corporate governance:

• CEO: Mr. Alistair Finch
• Chief Compliance Officer (CCO): Ms. Eleanor Vance ([email protected])
• Money Laundering Reporting Officer (MLRO): Mr. David Chen ([email protected])

Licensing & Regulatory Leadership

We hold prestigious licences from leading European authorities, ensuring we meet stringent requirements for player protection, fair play, and anti-money laundering (AML).

Data Protection & Privacy (GDPR Compliant)

Your privacy is paramount. We adhere strictly to the General Data Protection Regulation (GDPR) and other relevant data protection laws. We are transparent about how we process personal data, the lawful grounds for doing so, and your rights as a data subject. Player data is retained for a minimum of 5 years as per AML requirements. Read our full privacy policy for complete details.

• Data Protection Officer (DPO): For any privacy-related queries, please contact our DPO directly at [email protected].

Player Fund Protection

We ensure the highest level of security for your funds. Visit our homepage to learn more about our secure platform. All player deposits are held in segregated accounts, entirely separate from the company's operational funds. This robust measure, in compliance with our UKGC and MGA licence obligations, guarantees your funds are protected even in the unlikely event of company insolvency.

Championing Responsible Gambling

At Reactoonz Finland, we believe that gambling should always be a form of entertainment, never a problem. Our comprehensive responsible gambling programme is designed to protect players and provide support when needed. We are accredited by RG Check, demonstrating our commitment to industry best practices in player protection.

Our Responsible Gambling Tools & Support:

• In-house Team: Our dedicated Responsible Gambling team is available 24/7 via Live Chat, Phone, or email: [email protected].
• Player Protection Tools: We provide robust tools to help you manage your play, including deposit limits, spending limits, loss limits (daily, weekly, monthly), and reality checks (reminders at intervals of at least 15 minutes). You can set session time limits and initiate self-exclusion.
• National Self-Exclusion: We are integrated with national self-exclusion systems such as GamStop in the UK, offering options for 6 months, 1 year, or 5 years.
• Support Organisations: For free, confidential advice and support, please contact:
  • GamCare (UK): 0808 8020 133 | gamcare.org.uk
  • GambleAware (UK): gambleaware.org
  • National Gambling Helpline (UK): 0808 8020 133 (24/7)

Gambling can be addictive. Please gamble responsibly.

Industry Affiliations & Certifications

Our commitment to excellence and integrity is recognised through our memberships and certifications from leading industry bodies.

• eCOGRA Certified: Our systems are certified by eCOGRA (eCommerce Online Gaming Regulation and Assurance) for fair and responsible conduct, player protection, and operational integrity. (View Certificate)
• GLI (Gaming Laboratories International) Certified RNG: The Random Number Generator (RNG) used in our games, including Reactoonz, is independently tested and certified by GLI, ensuring fair and unpredictable outcomes. (Learn More about GLI)
• ISO 27001 Certified: We adhere to the ISO/IEC 27001 standard for information security management, guaranteeing robust protection for all sensitive data. (Learn More about ISO 27001)
• PCI DSS Compliant: Our payment processing meets the Payment Card Industry Data Security Standard (PCI DSS), ensuring the highest level of security for your financial transactions. (Learn More about PCI DSS)
• SSL Security: Our website employs advanced SSL (Secure Socket Layer) encryption to safeguard all data transmission.
• Betting and Gaming Council (BGC): As a member, we uphold the highest standards of safer gambling and responsible industry practices in the UK. (Learn More about BGC)
• European Gaming and Betting Association (EGBA): We support EGBA's mission to foster a safe, reliable, and fair online gambling environment across Europe. (Learn More about EGBA)

Dispute Resolution & Complaints

We strive to provide a seamless gaming experience, but if you have a complaint, we are here to resolve it fairly and efficiently. Our internal complaints procedure is designed for swift resolution, aiming to address all concerns within 8 weeks.

• Email for Complaints: [email protected]
• Telephone for Complaints: +44 (0)20 3123 4567

Should you remain dissatisfied with our internal resolution, you have the right to refer your dispute to an approved Alternative Dispute Resolution (ADR) entity:

• eCOGRA: An independent international agency providing an impartial ADR service. ecogra.org/srs/dispute.php
• Independent Betting Adjudication Service (IBAS): For UK-based disputes, IBAS acts as an independent and impartial adjudicator. ibas-uk.com

Connect With Us

Your feedback and questions are important to us. Our dedicated support team is available 24/7 to assist you. For detailed contact options and to reach specific departments, please refer to the information below.

General Enquiries & Player Support

Our support team is available around the clock to assist with any questions regarding your account, games, or technical issues. Review our complete terms and conditions for detailed information.

• Live Chat: Available 24/7 directly on our website for immediate assistance.
• General Support Email: [email protected] (response within 24 hours)
• UK National Helpline (Freephone): 0800 123 4567 (24/7)
• International & UK Enquiries: +44 (0)20 3123 4567 (24/7)

Department-Specific Emails

• Financial Enquiries: [email protected]
• Technical Support: [email protected]
• Compliance & Verification: [email protected]
• Media & Partnerships: [email protected]
• Responsible Gambling: [email protected]
• Data Protection Officer (DPO): [email protected]

Send Us a Message

For your convenience, you can also use our contact form:

Your Name: Your Email Address: Subject: Select Department: General Support Financial Enquiries Technical Support Compliance & Verification Media & Partnerships Responsible Gambling DPO Inquiry Your Message:

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